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Cloudflare and GDPR compliance

Cloudflare is a privacy-first company. As such, the General Data Protection Regulation ("GDPR") represents many steps we were already taking. We do not sell personal data we process, or use it for any purpose other than delivering our services. In addition, we let people access, correct, and delete their personal information, and give our customers control over the information passing through our network.

To learn more, explore our GDPR FAQ below, or check out Cloudflare’s overall privacy policy.

Read FAQ

Privacy policy

Frequently asked questions

What personal data does Cloudflare process for its customers and where?

Cloudflare is a security, performance, and reliability company headquartered in the United States with global operations including five offices in Europe that delivers a broad range of network services to businesses of all sizes and in all geographies. We help make our customers' websites and Internet applications more secure, enhance the performance of their business-critical applications, and eliminate the cost and complexity of managing individual network hardware. Cloudflare's Global Network – which is powered by Edge servers in more than 330 cities around the world, as described here – serves as the foundation on which we can rapidly develop and deploy our products for our customers.

The types of personal data Cloudflare processes on behalf of a customer depend on which Cloudflare services are implemented. For our most popular Core Application Layer Services, Cloudflare does not store customer content, nor do we have any control of the data our customers choose to transmit, route, switch, and cache through our Global Network. In a limited number of cases, Cloudflare products can be used for storage of content. Regardless of what Cloudflare services they use, however, our customers are fully responsible for their own compliance with applicable law and their independent contractual arrangements in connection with the data they choose to transmit, route, switch, cache, or store through the Cloudflare Global Network.

For our Core Application Layer Services, the vast majority of data that transits Cloudflare's network stays on Cloudflare's Edge servers. Metadata about this activity is processed on behalf of our customers in our data centers in the United States and Europe.

Cloudflare maintains log data about events on our network. Some of this log data will include information about visitors to and/or authorized users of a customer's domains, networks, websites, application programming interfaces ("APIs"), or applications, including the Cloudflare product Cloudflare Zero Trust as may be applicable. This metadata contains extremely limited personal data, most often in the form of IP addresses. We process this type of information on behalf of our customers in our data centers in the U.S. and Europe for a limited period of time.

What specific technical and organizational security measures does Cloudflare provide for personal data?

Cloudflare views security as a critical element of ensuring data privacy. Since Cloudflare launched in 2010, we've released a number of state-of-the-art, privacy-enhancing technologies, typically ahead of the rest of the industry. Among other things, these tools allow our customers to easily encrypt the content of communications through universal SSL; encrypt or otherwise protect the metadata in communications using new protocols like DNS-over-HTTPS, DNS-over-TLS, and Oblivious HTTP; and control where their SSL keys are held or where their traffic is inspected.

Cloudflare maintains a security program that exceeds industry standards. Our security program includes maintaining formal security policies and procedures, establishing proper logical and physical access controls, and implementing technical safeguards in corporate and production environments, including establishing secure configurations, secure transmission and connections, logging, monitoring, and having adequate encryption technologies for personal data.

We currently maintain the following validations: ISO 27001, ISO 27701, ISO 27018, SOC 2 Type II, and PCI DSS Level 1 compliance. We are also certified to the European Cloud Code of Conduct and Germany's C5 2020 standard. You can learn more about our certifications and reports here.

To view the security measures Cloudflare offers for the protection of personal data, including personal data transferred from the European Economic Area ("EEA") to the U.S., please see Annex 2 of our standard
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