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ITU User Account & TIES Services






ITU User Account & TIES Services








Sign in to your user account or create a new account here: ITU User Account




ITU has a new User Account platform. This means that the web interface for user account creation and management has changed. Other services remain the same.

The new platform improves the user experience and brings enhancements for the TIES Focal Points to manage Users and TIES access rights within their organizations/entities.

ITU User Account​s are free of charge and allow you to register for ITU events, subscribe to ITU mailing lists, access the ITU Bookshop, and use certain applications of ITU sectors.

​​​​​​TIES (Telecommunication Information Exchange Service) is a set of networked information resources and services offered by ITU without any charge to ITU Members (Member States, Sector Members, Associates, Academia, and UN System) to support their participation in the activities of the Union.

An ITU user account is required to request TIES access that must subsequently be approved by the corresponding TIES Focal Point.

Missed the Webinar introducing the new system and features for Focal Points? You can view the presentation and the recorded webinar (TIES protected).





WHAT'S NEW?




Affiliation validation





More secure and controlled process. New Users who wish to associate their ITU User Account to an ITU-member organization will require the validation of the respective organization’s TIES Focal Point. The new platform allows TIES Focal Points to process new affiliation requests as well as to remove any existing affiliation within their organizations. This is a change from the current system where validation only takes place when requesting TIES access.

Please note: Affiliation validation is required for new users to be able to register to ITU events.







TIES access rights management





TIES Focal Points will continue approving/rejecting TIES access requests upon user’s requests. Additionally, it is now possible to:


Assign/remove TIES access rights and

Designate a new TIES Focal Point within the organization.








ITU Focal Point can approve / reject affiliation and TIES access requests





The ITU Focal Point of the organization will have the same access rights as the TIES Focal Point (so will be able to approve/reject affiliation and TIES access requests). However, the email notifications for new affiliations and TIES access requests will be sent only to the TIES Focal Point.







First Log in & Password Reset





Existing accounts will be maintained. However, for security reasons, all users will be required to reset their password the first time they log in to the new platform.












User Guides







➤  Create an ITU User account
➤  Reset Forgotten Password
➤  Change Password
➤  Update your profile
➤  Modify Login e-mail





➤  Request TIES access
➤  Request an additional affiliation
➤  Deactivate your ITU User account
➤  Focal Point: Manage affiliations
➤  Focal Point: Manage TIES access







FAQ





General




How do I create an ITU User account?





Go to the user account login page

Under the “Log in” button, you will see “No ITU Account yet? Click here to create one”

Fill in all the required information and follow the instructions

If you require any assistance or anything is not clear, please contact Service Desk







I cannot login to my User account. Why?





Check that you properly typed uppercase/lowercase letters for the username/password

Check that the password is correct. If you are not sure, click on “Forgot your password?”

If the problem persists, please contact the Service Desk







I forgot my username and/or password. Where can I get them?





If you have forgotten your password, click on “Forgot your password?”
If you have forgotten your username, please contact the Service Desk







How do I change my password?





Login to your account and click on “Change Password” under Settings







How can I change my Organization data?





Only user accounts linked to non-member entities can change their Organization data via the system. For members, the ITU Focal Point or TIES Focal Point can provide the information to be updated to memberstates(at)itu.int (for Member States) or membership(at)itu.int (for all others).






TIES




What is TIES access?





TIES access is provided, on demand, to staff from ITU Members (Member States, Sector Members, Associates, and Academia).  TIES provides personalized access to a number of services. TIES services are provided to support the participation of Members in the activities of the Union and include online collaboration tools, access to ITU meeting documents, automatic email notifications, etc.







Am I eligible for TIES access?





TIES services are available without any charge to staff from ITU Members: Member States, Sector Members, Associates, Academia, and UN System with an ITU User account.







How can I get a TIES access?





You first need to have an ITU User account linked to a member organization.

1. Assuming you already have a user account linked to a member organization, log in
2. Select “Request TIES access” from the “My Requests” menu and Submit
3. The TIES Focal Point of your organization/company will receive an email for approval
4. Once the Focal Point has approved the request, the new TIES access is active
5. At any time you can see the status of your request under “My Requests”







How do I know if my TIES access is active?





If you have the TIES Settings menu option when you log in, then your TIES access is active.







How can I restore an inactive TIES access?





Login to your account and “Request TIES access” under “My Requests”
Alternatively, contact your TIES Focal Point who can re-activate your access






ITU Focal Point & TIES Focal Point




What is the ITU Focal Point?





ITU Focal Points are the main recipients of official ITU communications, including but not limited to Circular Letters and Invitations.

They are the main point of contact with the ITU: they are responsible for communicating all relevant official changes regarding their organization to the ITU so that records can be kept up-to-date.

ITU Focal Points are encouraged to assign a different person as TIES Focal Point to deal with Affiliation and TIES requests. In that instance, the ITU Focal Point of the organization will continue to have the same access rights as the TIES Focal Point (so will be able to approve/reject affiliation and TIES access requests). However, the email notifications for new affiliations and TIES access requests will only be sent to the TIES Focal Point.







What is the TIES Focal Point?





In each organization/company there is a TIES Focal Point responsible for:
a) Approving/rejecting affiliation requests
b) Approving/rejecting requests for TIES Access
c) Maintaining the list of users affiliated to that organization







How can I change the ITU Focal Point for my organization?





As an ITU Focal Point, you can only change the ITU Focal Point by contacting us at memberstates(at)itu.int (for Member States) or memership(at)itu.int (for all others).







How can I change the TIES Focal Point for my organization?





A TIES Focal Point or ITU Focal Point, you can change the TIES Focal Point of your organization by logging in to your account and following these steps:

Go to “Manage my users” in the top menu.

Go to “Change TIES Focal Point” in the left-hand side menu.

Locate the person you wish to assign as new TIES Focal Point, either by using the search function or scrolling through the list (please note the person must already have TIES access).

Click on the “Set as TIES FP” button.

You will get a pop-up asking you to confirm and informing you that your rights as TIES Focal Point will be lost after the change.

For any questions regarding TIES Focal Points you can contact memberstates(at)itu.int (for Member States) or membership(at)itu.int (for all others).













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