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Q: What is my username/password?

A. Your login credentials are the same username and password that you use to log in to the main site. If you have forgotten your login credentials or need assistance with your login information, please click here. 

Q: How do I update my contact information?

A: On your profile page, please select the pencil icon next to "Edit Profile"

Q: How do I control what information is visible in My Profile?

A. On your profile page, you will see the options available to add to update your profile information. 

Contacts / Connections  

Q: How do I find other members?

A: Click the "Directory” link found in the main navigation bar. The Directory lets you search for other users based on: 


First and/or last name 



Email address 


Q: How do I follow contacts in the Directory? 

A. Select the Directory option from the main page. Type in the contact that you’d like to follow. Select ‘Go to profile’, and you will see the option to follow the user. 

Q: Why should I add contacts to my contact list?

A. Adding contacts can help to find:


Someone in a similar role



Someone in your geographic region



Someone with shared expertise or interests


Communities / Discussions 

Q: What are communities?

A: Communities allow you to participate in discussions and share resources with other members. 

Q: What communities do I already belong to?

B: Once logged in, you can select Communities and a list of your communities will be visible.  

Q: How can I control the frequency and format of emails I receive?

A: Navigate to your profile and click on the "Account Settings" tab. Choose "Manage Email Digests" from Account Settings menu.  On that page, there are subscription options: Real Time, Daily Digest, No Email.   For each discussion, you have the following delivery options:


Email Digest: sends an email daily. 



Real Time: sends an email every time a new message is posted.



No Email: allows you to be part of the group without having emails sent to you. You can still post and read others’ messages by logging into the community site. 


Q: How do I respond to others’ posts?

A: To respond to a discussion post, please navigate to the discussion post. You will see a text box under the post where you are able to send your message to the entire community.  

Q: How do I start a new discussion thread?

A: From your profile, select the create tab. You will see an option to add the title of your discussion post. In the upper right hand corner, you can select the community that you wish to post to. Once the discussion has been created, simply select post, and it will be added to the community discussion. 

Q: Can I search for discussion posts across all the communities?

A: Yes, please select the ‘search post’ option located in the main navigation. To refine your search results, please refer to the search options located on the right side of the page.

Q: How do I see a listing of all of the posts to a specific Community?

A: Locate the community you are interested in viewing from the appropriate communities page. Click through the community's landing page, then click on the “Discussions” tab. If you see a post you’re interested in, click the subject line which will take you to the entire thread. 

Files 

Q: How do I upload a file?

A: Select the “Create” link found next to your profile picture in the main navigation. You will see the option to add an article, video, or import and article. Select your option and you can create it in the text box. Select the Community you would like to add it to. Once the file is uploaded, simply select post. 

Q: What kind of files can I upload?

A: The system supports dozens of file types including hyperlinks, standard files (Word, Excel, PowerPoint), webinars, images and YouTube videos.
















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