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Discover what's new in agentic business applications with Copilot, agents, and Work IQ and more.

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Microsoft Dynamics 365

Agentic business apps for the frontier</h1> ">

Agentic business apps for the frontier

Leverage agentic CRM, CCaaS, and ERP to help your teams sell smarter, serve customers faster, and operate more profitably.

See plans and pricing Try for free

Overview

Overview

Solutions

Products

Agents

Apps and add-ons

Customer stories

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Overview

Get to know Dynamics 365</h2> ">

Get to know Dynamics 365

Learn more about our solutions and products across sales, marketing, customer service, finance, supply chain, and operations.

What is Dynamics 365?</h3> ">

What is Dynamics 365?

Become more data-driven and innovative with agentic apps for sales, service, finance, and supply chain operations.

Explore Dynamics 365

Take a guided tour</h3> ">

Take a guided tour

Get a closer look at how to improve specific business processes with Dynamics 365 apps.

Start your tour

Compare plans and pricing</h3> ">

Compare plans and pricing

Find the right plan for your business needs by exploring the different options for each Dynamics 365 app.

See pricing overview

Solutions

Move from a system of record to a system of action</h2> ">

Move from a system of record to a system of action

Modernize your CRM

Enhance customer relationships across sales, marketing, and service with an agentic CRM solution.

Explore agentic CRM

Achieve more with agentic ERP

Reinvent operations, enhance productivity, and gain a competitive edge with the power of an agentic ERP solution.

Explore agentic ERP

Improve sales efficiency

Grow your revenue by using AI and real-time insights to understand customers, personalize journeys, and close more deals.

Explore agentic sales

Personalize service experiences

Create more lasting customer connections at every touchpoint while improving team processes and productivity with AI.

Explore agentic service

Products

Do more with agentic business applications to help run your organization</h2> ">

Do more with agentic business applications to help run your organization

See how AI and agents work with Dynamics 365 to give every team an edge.

Sales

Marketing

Customer service

Field service

Finance

Supply chain

Small and medium business

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Close more deals and deepen customer relationships with AI assistance.</h3> ">

Close more deals and deepen customer relationships with AI assistance.

Dynamics 365 Sales</a>">

Dynamics 365 Sales

Create more personalized customer journeys with next-generation AI.</h3> ">

Create more personalized customer journeys with next-generation AI.

Dynamics 365 Customer Insights</a>">

Dynamics 365 Customer Insights

Resolve issues faster using generative AI and automation.</h3> ">

Resolve issues faster using generative AI and automation.

Dynamics 365 Customer Service</a>">

Dynamics 365 Customer Service

Dynamics 365 Contact Center</a>">

Dynamics 365 Contact Center

Empower frontline teams with generative AI, IoT, and mixed reality.</h3> ">

Empower frontline teams with generative AI, IoT, and mixed reality.

Dynamics 365 Field Service</a>">

Dynamics 365 Field Service

Build financial and operational agility using AI and automation.</h3> ">

Build financial and operational agility using AI and automation.

Dynamics 365 Finance </a>">

Dynamics 365 Finance

Dynamics 365 Project Operations</a>">

Dynamics 365 Project Operations

Navigate disruption and be more resilient with proactive, AI-powered insights.</h3> ">

Navigate disruption and be more resilient with proactive, AI-powered insights.

Dynamics 365 Supply Chain Management</a>">

Dynamics 365 Supply Chain Management

Streamline your growing business operations with an AI-powered ERP system.</h3> ">

Streamline your growing business operations with an AI-powered ERP system.

Work smarter, adapt faster, and perform better with Business Central—named the best overall ERP system of 2025 by Forbes Advisor.1

Dynamics 365 Business Central</a>">

Dynamics 365 Business Central

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Agents

Explore business process agents in Dynamics 365</h2> ">

Explore business process agents in Dynamics 365

Discover how the right agents can transform the way your team gets work done.

SalesService & CCaaSFinance & operations

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Accelerate revenue with prebuilt and custom sales agents</h3> ">

Accelerate revenue with prebuilt and custom sales agents

Boost your team’s productivity by providing a fully agentic customer engagement journey from lead qualification to deal close and beyond.

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Dynamics 365 Sales

Sales Qualification Agent

Free sellers’ time by prioritizing and engaging leads with an always-on AI agent.

Learn more

Dynamics 365 Sales

Sales Close Agent

Autonomously analyze deals to equip your sellers with insights they need to win. Now in preview.

Watch the demoLearn more

Dynamics 365 Business Central

Sales Order Agent

Streamline order creation and fulfillment to help teams move faster from quote to cash with an AI-powered agent.

Watch the demoLearn more

Dynamics 365 Sales

Sales Research Agent

Get answers to complex sales and operations questions and turn raw data into actionable insights.

Watch the demoLearn more

Copilot Studio

Custom sales agents

Create custom sales agents tailored to your workflows and data using Copilot Studio.

Explore use cases Learn more

Back to Agents - Sales tab section

Elevate your service with prebuilt and custom agents</h3> ">

Elevate your service with prebuilt and custom agents

Increase efficiency and cut costs using autonomous agents to address emerging issues, uncover knowledge, and automate tasks.

See the agents in action

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