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Is Dodo bad?







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from January 2007

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last updated –
posted 2026-Jun-30, 9:40 pm AEST



posted 2026-Jun-30, 9:40 pm AEST










User #828198403posts

davidw89

Whirlpool Forums Addict





reference: whrl.pl/R51Im

posted 2007-Jan-29, 12:22 pm AEST



ref: whrl.pl/R51Im

posted 2007-Jan-29, 12:22 pm AEST





O.P.

Post all your complaint downs..

Are their ANYONE who has been satisfied with DoDo's customer support? Has there been any good news from DoDO..

Is Dodo a rip off?









User #61414254posts

Shard

Whirlpool Forums Addict





reference: whrl.pl/R51M7

posted 2007-Jan-29, 12:48 pm AEST



ref: whrl.pl/R51M7

posted 2007-Jan-29, 12:48 pm AEST





I think dodo are pretty good value for money.

Twice in the last 12 months i've had to rely on tech support (first was when we changed our phone account with telstra to another name and there was a 1-2 delay in re-provisioning and secondly with the recent comindico migration to the telstra network).

Other then that I pay $99 a month to do whatever I want with the internet. Sure the tech help messaging system is a bit frustrating to have to wait for the call back but i've only had to use it twice and i've been with them for two and a half years now. Outside of the comindico problems over the last week and a half they've had pretty rock solid uptime.

Shard













User #111159161posts

elise1030

Forum Regular





reference: whrl.pl/R51N6

posted 2007-Jan-29, 12:54 pm AEST



ref: whrl.pl/R51N6

posted 2007-Jan-29, 12:54 pm AEST





Dodo probably isn't a ripoff given their plans are good prices. I'm thinking that seeing there are plnty of people who have no issues at all with Dodo, then they are good. If, however you happen to be one of the unlucky ones, you get stuck in a war of words with them trying to resolve issues. I'm trying to hang onto the belief that it will be sorted out as churing before the end of a contract is a last resort.

So, for the price of their plans, that's definitely not a rip off. You just have to hope you don't get any issues.









User #134454161posts

Meheadhurts

Forum Regular





reference: whrl.pl/R5161

posted 2007-Jan-29, 2:27 pm AEST



ref: whrl.pl/R5161

posted 2007-Jan-29, 2:27 pm AEST





I to think dodo are pretty good value for money.
As long as you don,t have any issues. I'm churing to another isp after trying to have my Tech problem sorted over the last 5 months. I'm more disappointed than anything else as I had been with them for about 6 years with no problem until now. I just can hope that I have made the right move.









User #1398451430posts

DEFCON 6

Whirlpool Enthusiast





reference: whrl.pl/R52fn

posted 2007-Jan-29, 3:10 pm AEST



ref: whrl.pl/R52fn

posted 2007-Jan-29, 3:10 pm AEST





Seems like most of the complaints are related to contracts and their support system









User #828198403posts

davidw89

Whirlpool Forums Addict





reference: whrl.pl/R52H7

posted 2007-Jan-29, 5:36 pm AEST



ref: whrl.pl/R52H7

posted 2007-Jan-29, 5:36 pm AEST





O.P.

I for one would not join an isp that has a 'policy' to lie when it comes to
A) quitting
B) refunding
C) changing isp









User #3036415030posts

Ender

Whirlpool Forums Addict





reference: whrl.pl/R53Pa

posted 2007-Jan-29, 11:18 pm AEST



ref: whrl.pl/R53Pa

posted 2007-Jan-29, 11:18 pm AEST






davidw89 writes...

Is Dodo a rip off?

They're cheap - but they're cheap for a reason :)









User #120285115posts

Mozzamon

Forum Regular





reference: whrl.pl/R54wq

posted 2007-Jan-30, 10:06 am AEST



ref: whrl.pl/R54wq

posted 2007-Jan-30, 10:06 am AEST





I've been happy with my Dodo connection (2 years), but I've also been lucky enough that I haven't had to use their customer support so I guess I haven't seen their dark side :)









User #155588137posts

ScruffyNerf

Forum Regular





reference: whrl.pl/R56zJ

posted 2007-Jan-30, 7:46 pm AEST



ref: whrl.pl/R56zJ

posted 2007-Jan-30, 7:46 pm AEST





Myself, I feel lucky to have recently escaped them.

Kind of had a relationship with dodo like a battered wife has with her husband.

I would avoid DoDo like the plague. Their CS make Telstra look good.









User #544992931posts

~~Attic~Ghost~~

Whirlpool Forums Addict





reference: whrl.pl/R56I5

posted 2007-Jan-30, 8:32 pm AEST



ref: whrl.pl/R56I5

posted 2007-Jan-30, 8:32 pm AEST





EXREAMELY BAD, those silly lot over there don't know what they are doing i'm sure cause i'm still waiting for them to return phone calls and e-mails, i've given up if they don't want my money thats fine with me.. they are hopeless....









User #52277309posts

TaL

Forum Regular





reference: whrl.pl/R57zl

posted 2007-Jan-31, 2:50 am AEST



ref: whrl.pl/R57zl

posted 2007-Jan-31, 2:50 am AEST






Shard writes...

Outside of the comindico problems over the last week and a half they've had pretty rock solid uptime.

Same here - I've been with dodo for three years both at home and where I work and I've been very happy, I've had to talk with tech support a few times, but other than sometimes having to deal with delays in being able to talk to someone, when i DID talk to someone the service was excellent - I'd recommend them (though you might want to wait till the comindico problems are sorted because it's VERY frustrating right now)

They're not perfect (current sitution an example) but no ISP is, and considering the very few problems I've had in the last 3 years - I doubt I'd have had such "luck" with any other ISP I have access to









User #35981131posts

DeadlyOne

Forum Regular





reference: whrl.pl/R58gW

posted 2007-Jan-31, 11:12 am AEST



ref: whrl.pl/R58gW

posted 2007-Jan-31, 11:12 am AEST





They're frustrating to try and contact.
They can be difficult to get a straight answer out of.
Their support people will tell you things that are blatantly untrue.
They don't keep their customers informed of outages, maintenance and upgrades.

That said, they're the best ISP I've ever been with. All others have failed on at least the first 3 items above too.

Very few outages (apart from the current Comindico debacle)
Reasonable latency (good gaming !!)
Consistently good speed.
The plan I am on is good value (but no longer offered). Current plans are average.









User #12828967posts

byb

Forum Regular





reference: whrl.pl/R6a24

posted 2007-Feb-1, 1:13 am AEST



ref: whrl.pl/R6a24

posted 2007-Feb-1, 1:13 am AEST






davidw89 writes...

Is Dodo a rip off?

No I would say they are good value.

Are their ANYONE who has been satisfied with DoDo's customer support?

A total PITA when it comes to customer service. Be it what ever reason. Probally a rather silly question if you go through the forum and have a read...









User #98445926posts

ohyes

Whirlpool Enthusiast





reference: whrl.pl/R6jAA

posted 2007-Feb-3, 6:54 pm AEST



ref: whrl.pl/R6jAA

posted 2007-Feb-3, 6:54 pm AEST





- Dodo is GREAT value.. Well were when they had unlimited plans hehe

- Dodo hardly has any downtime at all exept last 2-3 weeks! Thats it !

- Wont lie about this. The Tech Support (email & phone) is like watching grass grow and getting nothing from it because they like to use excuses witch ALL customers will know about within 2 or so calls to them...

- Regular issues with internet is also a common thing (pages not loading etc etc)

- Uhh, thats all about I can say for now :)

There Are Ups and Downs !!









User #1567445posts

viking69

Forum Regular





reference: whrl.pl/R6rim

posted 2007-Feb-6, 10:12 am AEST



ref: whrl.pl/R6rim

posted 2007-Feb-6, 10:12 am AEST





Their Service is very very very Bad!!!

I Was a customer of dodo's for nearly 5years "dial up"Broadband".

i recently had to contact telecommunication ombudsman in nsw, due to i wanted to close my e-mail hold service with dodo,aww crap what a run around i got.!!!

10 e-mails sent to them requesting closing of service.
phone calls with 20min+ on hold music.
Broken promises of refunds due to overcharging.

this went on for 2 months+

Anyone reading this:
SAVE YOURSELF THE EMOTIONAL TRAUMA AND FRUSTATION DO NOT USE DODO PTY LTDS SERVICES.

if anyone out there is having problems contact Ombudsman

www.tio.com.au via online complain form
verbal complaint: 1800 062 058

you must try and resolve with dodo first,if that fails then use above services.
tio will give you a reference number after that you get a direct line to dodo conflict resolution team 1800 265 869 ..lol, they actually rang me which suprised me!

conclusion:
dodo was good at the start but moved it services overseas and now cant cope with it all,they are too big now and just raking in money at any means possible..they Will Rip You Off.

dodo E-mail services sends spam too at least 10 unwanted mail a day not even addressed to me. STUFF EM GLAD TO BE RID OF THEM..













User #98445926posts

ohyes

Whirlpool Enthusiast





reference: whrl.pl/R6xLw

posted 2007-Feb-7, 4:12 pm AEST



ref: whrl.pl/R6xLw

posted 2007-Feb-7, 4:12 pm AEST





They've moved overseas??? EH...

Cheers









User #15240943posts

koolaid

Forum Regular





reference: whrl.pl/R6A0P

posted 2007-Feb-8, 4:32 pm AEST



ref: whrl.pl/R6A0P

posted 2007-Feb-8, 4:32 pm AEST






Shard writes...

Twice in the last 12 months i've had to rely on tech support (first was when we changed our phone account with telstra to another name and there was a 1-2 delay in re-provisioning and secondly with the recent comindico migration to the telstra network).

Hahahahahah. That's a laugh.









User #464139783posts

Red Jack Rackham

Whirlpool Forums Addict





reference: whrl.pl/R6BYD

posted 2007-Feb-8, 9:23 pm AEST



ref: whrl.pl/R6BYD

posted 2007-Feb-8, 9:23 pm AEST





This may be completely off topic - but why are so many of the "Oh my - Dodo are great" posters in this thread users with really low posting count?

Are there any serial WP posters who feel that Dodo is a worth while ISP with a good term of connection?









User #55725800posts

Eagleizer

Whirlpool Enthusiast





reference: whrl.pl/R6CAv

posted 2007-Feb-9, 5:19 am AEST



ref: whrl.pl/R6CAv

posted 2007-Feb-9, 5:19 am AEST






Red Jack Rackham writes...

Are there any serial WP posters who feel that Dodo is a worth while ISP with a good term of connection?

Yes, but we get sick of seeing these sort of posts and do not answer.









User #63828497posts

roflcopter

In the penalty box





reference: whrl.pl/R6DaQ

posted 2007-Feb-9, 10:42 am AEST



ref: whrl.pl/R6DaQ

posted 2007-Feb-9, 10:42 am AEST





Dodo is real bad.









User #90787546posts

niloch

Whirlpool Enthusiast





reference: whrl.pl/R6EA1

posted 2007-Feb-9, 5:21 pm AEST



ref: whrl.pl/R6EA1

posted 2007-Feb-9, 5:21 pm AEST





I think as a service goes, they are ok, tech support, rotten, and they are not professional in any way, I have had at least 3yrs experience with them









User #828198403posts

davidw89

Whirlpool Forums Addict





reference: whrl.pl/R6Fe2

posted 2007-Feb-9, 8:35 pm AEST



ref: whrl.pl/R6Fe2

posted 2007-Feb-9, 8:35 pm AEST





O.P.

LOL moved oversea...iam surprised they're actually making $$ with such a shameful service.









User #1576642posts

polkadot

Forum Regular





reference: whrl.pl/R6J06

posted 2007-Feb-11, 4:44 pm AEST



ref: whrl.pl/R6J06

posted 2007-Feb-11, 4:44 pm AEST





Is Dodo bad????

YES, YES and YES.

Run away, run away!!! You have been warned!!!









User #136276985posts

Brett10

Whirlpool Enthusiast





reference: whrl.pl/R6KBO

posted 2007-Feb-11, 7:39 pm AEST



ref: whrl.pl/R6KBO

posted 2007-Feb-11, 7:39 pm AEST






Red Jack Rackham writes...

but why are so many of the "Oh my - Dodo are great" posters in this thread users with really low posting count?


I have noticed the same thing. There are also quite a few with low post count slaying dodo as well.

Do they sign up just to comment on dodo as they seem to only post here?









User #61414254posts

Shard

Whirlpool Forums Addict





reference: whrl.pl/R6KGo

posted 2007-Feb-11, 7:55 pm AEST



ref: whrl.pl/R6KGo

posted 2007-Feb-11, 7:55 pm AEST





Post count doesn't mean anything. My user number is wtfbbqstfu earlier then anyone elses in this thread.

Of more importance however is the 'lolz dodo is crap' replies vs the dodo is good, but xxx... replies.

The fact still remains that for the past year at $99 a month 1.5mb truly unlimited adsl, I cannot find a better deal elsewhere.

i've had rougly 7 days total downtime in the last 3 years. 4 of which was the comindico--telstra move over Australia day weekend screwup.

Shard









User #464563455posts

Rothguard

Whirlpool Forums Addict





reference: whrl.pl/R6KLX

posted 2007-Feb-11, 8:12 pm AEST



ref: whrl.pl/R6KLX

posted 2007-Feb-11, 8:12 pm AEST





because we are all happily using out internet and not whinging on here??









User #1275178posts

wedgewood

Forum Regular





reference: whrl.pl/R6L5V

posted 2007-Feb-12, 9:20 am AEST



ref: whrl.pl/R6L5V

posted 2007-Feb-12, 9:20 am AEST





I've been happy with my Dodo connection (2 years), but I've also been lucky enough that I haven't had to use their customer support so I guess I haven't seen their dark side :)

Just make sure that when you ARE ready to cancel, you give them at least 6 months notice so that they can "call you back to confirm cancellation"!!









User #1275178posts

wedgewood

Forum Regular





reference: whrl.pl/R6L6Z

posted 2007-Feb-12, 9:28 am AEST



ref: whrl.pl/R6L6Z

posted 2007-Feb-12, 9:28 am AEST





The fact still remains that for the past year at $99 a month 1.5mb truly unlimited adsl, I cannot find a better deal elsewhere.

You're not looking hard enough if you can't find better than that....

bc.whirlpool.net.au/isp....0-1.html?p=10077

I signed up my folks with this mob and they were fantastic. There were issues with the phone line (being outside the Metro area - Telstra issue) and they organised a Telstra tech to come out and fix it and have responded to my numerous helpdesk calls within 24 hours every time.

You have to be able to do better than Dodo....









User #108752911posts

aero-leach

Whirlpool Enthusiast





reference: whrl.pl/R6Mn8

posted 2007-Feb-12, 11:16 am AEST



ref: whrl.pl/R6Mn8

posted 2007-Feb-12, 11:16 am AEST





bc.whirlpool.net.au/isp....0-1.html?p=10077

adaptive.australiaonline.net.au

they shape 1.5 after 30gb and 512 after 20 gb they must be the new "wild it -ozforces-cyberone"

my 512 account has no shaping at all im a happy dodo









User #134454161posts

Meheadhurts

Forum Regular





reference: whrl.pl/R6TZ3

posted 2007-Feb-14, 10:44 am AEST



ref: whrl.pl/R6TZ3

posted 2007-Feb-14, 10:44 am AEST





Is Dodo bad?

No......... Just incompetent.









User #464563455posts

Rothguard

Whirlpool Forums Addict





reference: whrl.pl/R7qbK

posted 2007-Feb-24, 10:46 am AEST



ref: whrl.pl/R7qbK

posted 2007-Feb-24, 10:46 am AEST





matt76 read the FULL terms

" The heaviest users on unlimited plans may be shaped during peak network utilisation after exceeding 10GB of download in the past 31 days. " in reality after 10 gig you'll be shaped
…(内容过长已截断)

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