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FTTP: ISPs to avoid?







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from January 2026

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last updated –
posted 2026-Jul-26, 8:21 pm AEST



posted 2026-Jul-26, 8:21 pm AEST










User #6259033posts

Rosco-p

Forum Regular





reference: whrl.pl/RgTzPZ

posted 2026-Jan-15, 5:08 pm AEST



ref: whrl.pl/RgTzPZ

posted 2026-Jan-15, 5:08 pm AEST





O.P.

I currently have a 50/~10 FFTP with Belong but want to up to 500/50. Apart from being expensive, Belong are a PITA to deal with so I'm happy to change . . . but to whom? There are plenty of recommendations on choosing an ISP but I'm still confused (!). So I want to approach it from the other direction – who are the ISPs to avoid and why? $$$ are certainly a consideration for a pensioner!









User #18356030455posts

pgdownload

Whirlpool Forums Addict





reference: whrl.pl/RgTzYx

posted 2026-Jan-15, 7:32 pm AEST



ref: whrl.pl/RgTzYx

posted 2026-Jan-15, 7:32 pm AEST





Rosco-p writes...

who are the ISPs to avoid and why?

Performance wise they're all similar. Customer service wise you really shouldn't have to "deal" with them after being connected. They all have max month to month contracts so if you don't like who you choose just choose another.

Focussing on $ look at Leaptel, Exetel, Superloop, Carbon. (Anyone but Dodo)













User #34621736849posts

Remode

Whirlpool Forums Addict





reference: whrl.pl/RgTz3D

posted 2026-Jan-15, 9:24 pm AEST

edited 2026-Jan-15, 10:01 pm AEST



ref: whrl.pl/RgTz3D

posted 2026-Jan-15, 9:24 pm AEST (edited 2026-Jan-15, 10:01 pm AEST)





Rosco-p writes...

Apart from being expensive, Belong are a PITA to deal with so I'm happy to change . . . but to whom?

Belong 500/50 full price is similar to everyone else at $95 per month.

Superloop $69 per month for 6 months then $95 per month.

Leaptel $79.95 per month for 12 months then $92.95 per month.

Aussie Broadband $80 per month for 6 months then $95 per month.

Exetel $80 per month.

Neptune Internet $85 per month.

------

Leaptel, Aussie Broadband and Neptune Internet has local phone and online chat support.

Superloop has overseas phone and online chat support.

Exetel has online chat support.









User #2662783525posts

Zip Tie

Whirlpool Forums Addict





reference: whrl.pl/RgTz7X

posted 2026-Jan-16, 4:26 am AEST



ref: whrl.pl/RgTz7X

posted 2026-Jan-16, 4:26 am AEST





Rosco-p writes...

I'm happy to change

I changed from Spintel to Tangerine a year ago. They had special pricing available, so I took it. Happy as a monkey with two tails since. Spintel had previously been good, but I was having issues with service, their CS had gone downhill from being excellent a few years prior, to abysmal, so I left. Chatted to Tangerine last week about pricing and they came up with something that worked for me. No hassles, no drama, quick to respond through their portal when I lodged a ticket and the CS rep was able to be understood (I have difficulty with South Asian accents due to partial hearing loss). The resolution had already been worked out before they rang me, so Tangerine for me.

ISPs to avoid

Spintel, due to deteriorated CS (near non-existent) and unresolved network problems.









User #277324117posts

Ray

Whirlpool Forums Addict





reference: whrl.pl/RgTAH7

posted 2026-Jan-16, 5:29 pm AEST



ref: whrl.pl/RgTAH7

posted 2026-Jan-16, 5:29 pm AEST





Avoid Telstra. I joined up for their 3 month deal with significant price cuts. Just wasn't worth it. Their billing and technical teams don't talk to each other. This causes all sorts of problems with when you get charged etc. I ended up leaving 6 weeks in essentially "paying" to leave. Will never deal with them again.

Now I just check out ABB, Leaptel, Superloop and a few others. See who has the best deal, then switch again.









User #170872705posts

Complex

Whirlpool Forums Addict





reference: whrl.pl/RgTAZ9

posted 2026-Jan-17, 4:10 am AEST



ref: whrl.pl/RgTAZ9

posted 2026-Jan-17, 4:10 am AEST





Superloop is fine until you try to leave, they lock you into an anti-competitive 30 day notice period.









User #7980065113posts

D R B

Whirlpool Forums Addict





reference: whrl.pl/RgTA0f

posted 2026-Jan-17, 4:44 am AEST



ref: whrl.pl/RgTA0f

posted 2026-Jan-17, 4:44 am AEST





Rosco-p writes...

who are the ISPs to avoid and why?

Recommend you carefully look at Remode's advice, the best out there: whrl.pl/RgTz3D

And then take a look at this comparison tool for pricing to help meet your budget: https://netbargains.com.au/









User #980465151posts

thesideshowbob

Whirlpool Forums Addict





reference: whrl.pl/RgTA01

posted 2026-Jan-17, 5:59 am AEST



ref: whrl.pl/RgTA01

posted 2026-Jan-17, 5:59 am AEST





Complex writes...

anti-competitive 30 day notice

at least they dont take your phone money and not give it back tpg. just have to plan when you leave









User #775102616posts

drmonstaa

Whirlpool Enthusiast





reference: whrl.pl/RgTA6O

posted 2026-Jan-17, 9:45 am AEST



ref: whrl.pl/RgTA6O

posted 2026-Jan-17, 9:45 am AEST





How long does a typical churn between ISPs take for FTTP connections?









User #7980065113posts

D R B

Whirlpool Forums Addict





reference: whrl.pl/RgTA8q

posted 2026-Jan-17, 10:30 am AEST

edited 2026-Jan-17, 10:40 am AEST



ref: whrl.pl/RgTA8q

posted 2026-Jan-17, 10:30 am AEST (edited 2026-Jan-17, 10:40 am AEST)





drmonstaa writes...

How long does a typical churn between ISPs take for FTTP connections?

Typically under 30 mins however NBN state it can be up to 48 hours.

Edit: see Grumpys post below for excellent suggestions to guarantee no downtime









User #1464229692posts

Grumpy_Geoff

Whirlpool Forums Addict





reference: whrl.pl/RgTA8r

posted 2026-Jan-17, 10:31 am AEST



ref: whrl.pl/RgTA8r

posted 2026-Jan-17, 10:31 am AEST





drmonstaa writes...

How long does a typical churn between ISPs take for FTTP connections?

If you have the 4-port connection box/NTD, then I'd add the new service on another port rather than transfer the existing one.
Then cancel the old one once the new service is working fine – this avoids any hassles that may come up.









User #597132789posts

Phoenix12

Whirlpool Forums Addict





reference: whrl.pl/RgTBbl

posted 2026-Jan-17, 11:40 am AEST



ref: whrl.pl/RgTBbl

posted 2026-Jan-17, 11:40 am AEST





Remode writes...

Exetel $80 per month.

I switched from Exetel to Amaysim. Amaysim offered a deal: $40 per month for two months, then $80 per month (as long as you also have a phone plan with Amaysim). Since I already have the phone plan, I'm paying $80 per month for 500 Mbps download speed.

The Optus network that Amaysim uses is also much, much better in terms of quality than what I experienced with Exetel.









User #1347823948posts

ozimarco

Whirlpool Forums Addict





reference: whrl.pl/RgTBC1

posted 2026-Jan-17, 9:53 pm AEST



ref: whrl.pl/RgTBC1

posted 2026-Jan-17, 9:53 pm AEST





Rosco-p writes...

I'm happy to change . . . but to whom?

Unless you're happy to hop between ISPs every six or twelve months, I would recommend Neptune as a solid provider at a reasonable ongoing price, $85 for 500/50. Great professional local support and a solid network. A free 5-day trial is available, so you could try them out on a second port and then decide whether you want to stay with them. If you do decide to stay with them, ring up Belong and cancel.









User #775102616posts

drmonstaa

Whirlpool Enthusiast





reference: whrl.pl/RgTB0N

posted 2026-Jan-18, 2:27 pm AEST



ref: whrl.pl/RgTB0N

posted 2026-Jan-18, 2:27 pm AEST





Phoenix12 writes...

The Optus network that Amaysim uses is also much, much better in terms of quality than what I experienced with Exetel.

How has Amaysim been so far?









User #597132789posts

Phoenix12

Whirlpool Forums Addict





reference: whrl.pl/RgTB1n

posted 2026-Jan-18, 2:43 pm AEST



ref: whrl.pl/RgTB1n

posted 2026-Jan-18, 2:43 pm AEST





drmonstaa writes...

How has Amaysim been so far?

It's been very stable, and I've never had any issues. I'm on HFC in metropolitan Adelaide. 500/50 plan.

Speed tests

=================

joey@debian:~$ speedtest --accept-license --accept-gdpr -s 30936

Speedtest by Ookla

Server: Optus – Adelaide (id: 30936)
ISP: Optus
Idle Latency: 9.36 ms (jitter: 1.34ms, low: 8.09ms, high: 11.17ms)
Download: 547.13 Mbps (data used: 483.6 MB)
146.03 ms (jitter: 47.28ms, low: 11.18ms, high: 216.14ms)
Upload: 47.33 Mbps (data used: 34.8 MB)
10.25 ms (jitter: 3.45ms, low: 6.92ms, high: 110.97ms)
Packet Loss: Not available.
Result URL: https://www.speedtest.net/result/c/1afa6f8f-b50c-4f61-9ceb-59c9fb3d7edc
joey@debian:~$ speedtest --accept-license --accept-gdpr -s 55298

Speedtest by Ookla

Server: Superloop Australia Pty Ltd – Adelaide (id: 55298)
ISP: Optus
Idle Latency: 9.72 ms (jitter: 0.92ms, low: 9.64ms, high: 11.46ms)
Download: 545.15 Mbps (data used: 455.4 MB)
55.91 ms (jitter: 4.64ms, low: 11.20ms, high: 115.96ms)
Upload: 47.12 Mbps (data used: 34.0 MB)
11.06 ms (jitter: 3.43ms, low: 6.19ms, high: 126.32ms)
Packet Loss: 0.0%
Result URL: https://www.speedtest.net/result/c/2409ecf2-631c-4f57-be5e-e927f5c24c67
joey@debian:~$ speedtest --accept-license --accept-gdpr -s 12495

Speedtest by Ookla

Server: Telstra – Adelaide (id: 12495)
ISP: Optus
Idle Latency: 9.70 ms (jitter: 1.86ms, low: 8.29ms, high: 10.70ms)
Download: 546.05 Mbps (data used: 504.3 MB)
128.95 ms (jitter: 42.63ms, low: 16.31ms, high: 295.45ms)
Upload: 47.41 Mbps (data used: 23.1 MB)
10.77 ms (jitter: 3.15ms, low: 7.36ms, high: 73.64ms)
Packet Loss: 0.0%
Result URL: https://www.speedtest.net/result/c/08e5c1a4-1a3d-4929-9f05-b1e08ac81223













User #775102616posts

drmonstaa

Whirlpool Enthusiast





reference: whrl.pl/RgTB6n

posted 2026-Jan-18, 5:32 pm AEST



ref: whrl.pl/RgTB6n

posted 2026-Jan-18, 5:32 pm AEST





Grumpy_Geoff writes...

If you have the 4-port connection box/NTD, then I'd add the new service on another port rather than transfer the existing one.

Would that mean I need a second router so I can access the new connection?

Phoenix12 writes...

It's been very stable, and I've never had any issues. I'm on HFC in metropolitan Adelaide. 500/50 plan.

A positive note! Good to hear – just wondering what router do you have?









User #597132789posts

Phoenix12

Whirlpool Forums Addict





reference: whrl.pl/RgTB7H

posted 2026-Jan-18, 6:08 pm AEST



ref: whrl.pl/RgTB7H

posted 2026-Jan-18, 6:08 pm AEST





drmonstaa writes...

A positive note! Good to hear – just wondering what router do you have?

Flint (older version, not Flint 2)

OpenWrt 23.05-SNAPSHOT, r23485+111-e92cf0c46f
---------------------------------------------------
root@GL-AX1800:~# ubus call system board

"kernel": "5.4.164",
"hostname": "GL-AX1800",
"system": "ARMv8 Processor rev 4",
"model": "GL Technologies, Inc. AX1800",









User #1347823948posts

ozimarco

Whirlpool Forums Addict





reference: whrl.pl/RgTCck

posted 2026-Jan-18, 7:52 pm AEST



ref: whrl.pl/RgTCck

posted 2026-Jan-18, 7:52 pm AEST





drmonstaa writes...

Would that mean I need a second router so I can access the new connection?

No, once the second service is active on your NTD, for example, on UNI-D2, you would need to unplug the cable from port 1 (UNI-D1) and plug it into port 2 (UNI-D2). You would also need to reboot your router.









User #984281879posts

Excessive Consumption

Whirlpool Enthusiast





reference: whrl.pl/RgTCxr

posted 2026-Jan-19, 10:03 am AEST



ref: whrl.pl/RgTCxr

posted 2026-Jan-19, 10:03 am AEST





Remode writes...

Exetel has online chat support.

Last time I checked this was an AI robot.









User #9089041298posts

welcomebreeze

Whirlpool Enthusiast





reference: whrl.pl/RgTCyR

posted 2026-Jan-19, 10:28 am AEST



ref: whrl.pl/RgTCyR

posted 2026-Jan-19, 10:28 am AEST





drmonstaa writes...

How has Amaysim been so far?

Keep in mind that being an Optus service it has no IPv6 support.









User #34621736849posts

Remode

Whirlpool Forums Addict





reference: whrl.pl/RgTCyW

posted 2026-Jan-19, 10:29 am AEST



ref: whrl.pl/RgTCyW

posted 2026-Jan-19, 10:29 am AEST





Phoenix12 writes...

The Optus network that Amaysim uses is also much, much better in terms of quality than what I experienced with Exetel.

I would pick Exetel using the Superloop network over the Optus network.

Also you get IPv6 with the Superloop network.

No IPv6 with Amaysim/Optus.

Excessive Consumption writes...

Last time I checked this was an AI robot.

You can ask the bot to talk to a human.









User #1563245569posts

bottler1

Whirlpool Forums Addict





reference: whrl.pl/RgTDC7

posted 2026-Jan-20, 6:16 pm AEST



ref: whrl.pl/RgTDC7

posted 2026-Jan-20, 6:16 pm AEST





am with buddy no problems . havent rung support ever.









User #775102616posts

drmonstaa

Whirlpool Enthusiast





reference: whrl.pl/RgTGfY

posted 2026-Jan-24, 7:14 am AEST



ref: whrl.pl/RgTGfY

posted 2026-Jan-24, 7:14 am AEST





Grumpy_Geoff writes...

If you have the 4-port connection box/NTD, then I'd add the new service on another port rather than transfer the existing one.
Then cancel the old one once the new service is working fine – this avoids any hassles that may come up.

I think it is a 4 port NTD. But how does this work? My router will have 2 NBN connections? How would I tell if the new service is up?









User #7980065113posts

D R B

Whirlpool Forums Addict





reference: whrl.pl/RgTGgM

posted 2026-Jan-24, 7:47 am AEST



ref: whrl.pl/RgTGgM

posted 2026-Jan-24, 7:47 am AEST





drmonstaa writes...

I think it is a 4 port NTD. But how does this work? My router will have 2 NBN connections? How would I tell if the new service is up?

Firstly activate NBN on second UNI port on NTD, then wait for the provider to tell you this has been completed. Then simply move ethernet cable that connects your router to that UNI port.









User #1347823948posts

ozimarco

Whirlpool Forums Addict





reference: whrl.pl/RgTGNw

posted 2026-Jan-24, 10:57 pm AEST



ref: whrl.pl/RgTGNw

posted 2026-Jan-24, 10:57 pm AEST





drmonstaa writes...

But how does this work? My router will have 2 NBN connections?

Yes, briefly. Once your second service is up and running, you can cancel your original service.









User #2388821063posts

acermanau

Whirlpool Enthusiast





reference: whrl.pl/RgTHm0

posted 2026-Jan-25, 8:01 pm AEST



ref: whrl.pl/RgTHm0

posted 2026-Jan-25, 8:01 pm AEST





D R B writes...

Recommend you carefully look at Remode's advice, the best out there

I recommend the same. Top shelf person on Whirlpool









User #91726437posts

ragnarok

Forum Regular





reference: whrl.pl/RgWeOl

posted 2026-May-23, 2:01 am AEST



ref: whrl.pl/RgWeOl

posted 2026-May-23, 2:01 am AEST





I second avoid Telstra. You need to speak to 3 people just to leave. Every time they can't help you and ask you to give them a chance. They messed up my porting service and because of there mistake they decided to change my plan without discussing this matter with me. Optus isn't that far off.
If you need someone to fix a matter they need to transfer you. Literally your talking to sales people in tech support and billing. Also no one talks to anyone.

TPG/Vodafone was a lot easier to deal with. Tech support was actually tech support. Although not in the country they could actually deal with the matter. Billing and leaving the provider is easy. You get transfer to the department. If there a long line you have the option of a call back. They call you back and sort it out. They arrange for a prepaid auspost label to be sent a day after the internet was disconnected and even called me back to arrange a refund of very small amount.
…(内容过长已截断)

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